
State Farm® Insurance Agent Jeff Duval
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tammy Possehl
June 24, 2025
"My mother had a mess with an open Medicare PIP claim from 2011 that should have been closed years and Lauren spent a lot of time working out all the information and getting us the documentation that we needed. She was very sweet to my mom and took a lot of time with her. Great customer service!"
Navarron
June 16, 2025
"Cynthia Rivera from this office has always done the best with getting me the quotes, help and answers I need. Highly recommend her as well as this office for all your insurance needs and questions."
"Thank you, Navarron! I'm happy to hear that Cynthia has been able to assist you with your insurance needs. We appreciate your recommendation and are here to help with any questions you might have. Let us know if there's anything else we can do for you!"
Diane N
May 31, 2025
"I’ve been with State Farm for over 50 years, and in that time, I’ve worked with several offices — but none have come close to the outstanding service I’ve received from the Jeff Duvall office over the past 24 years. From day one, they’ve been responsive, knowledgeable, and genuinely committed to taking care of their clients. I especially want to highlight Lauren, who has gone above and beyond every time I’ve had a question or needed clarification. She takes the time to answer every question thoroughly and patiently, no matter how small. What really sets her apart is her ability to break down the policy line by line, making sure I understand exactly what I’m getting — no confusion, no pressure, just clear and honest communication. Lauren’s professionalism, attention to detail, and dedication to customer service are second to none. It’s rare to find someone so knowledgeable and so easy to work with. If you’re looking for a reliable, trustworthy team that treats you like family, I can’t recommend Lauren and the Jeff Duvall office enough"
"Thank you, Diane, for your incredible feedback! I'm so happy to hear about your positive experiences with our office over the years. Lauren truly is an asset to our team, and I'm glad her dedication and expertise have made such a difference for you. We’re committed to providing the same level of service to all our customers. Let us know if there's anything else we can assist you with!"
M G F
May 31, 2025
"Lauren was so great and quick helping me out, my daughter is a brand new driver and I shopped around for insurance she was quick and efficient. Could not ask for a better Agent, thank you Lauren"
"Thank you for your review, M G F! I'm happy to hear that Lauren provided quick and efficient service for your daughter's insurance needs. We appreciate your trust in us and are always here to help with any future questions or needs. Thanks for choosing us!"
Kristen Neary
May 30, 2025
"Lauren at State Farm is truly one of a kind! From the very first call, she was incredibly knowledgeable, professional, and genuinely caring. She took the time to walk me through all my options, explained every detail clearly, and helped me find the perfect coverage for my needs — all without any pressure. What really sets Lauren apart is her personal touch. She made me feel like more than just a policy number. Whether it’s answering questions promptly or going the extra mile to make sure I’m covered, she’s always there when I need her. It’s clear she really cares about her clients and loves what she does. If you’re looking for an insurance agent who’s not only smart and reliable but also a pleasure to work with, Lauren is the one. Highly recommend"
"Thank you for your wonderful feedback, Kristen! I'm so happy to hear about your positive experience with Lauren. Her dedication to providing knowledgeable and caring service truly shines through, and I'm glad she made you feel valued and well-supported. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out!"
A Del
May 30, 2025
"I highly recommend using Jeff Duval State Farm for your insurance needs. From start to finish, their commitment to excellence stood out. Lauren is very knowledgeable and professional and the service has always been exceptional!"
"Thank you for your wonderful recommendation! I'm glad to hear that Lauren's expertise and professionalism made a positive impact on your experience. Our team is dedicated to providing exceptional service, and it's rewarding to know we met your expectations. If you ever have any questions or need assistance, we're here to help!"
Alex
May 29, 2025
"Had the opportunity to work with Brandon,he saved me a ton on auto insurance! Highly recommend Jeff duvals office if you want to be treated like family!"
"Thank you, Alex! I'm delighted to hear that Brandon was able to help you save significantly on your insurance. We truly appreciate your recommendation and are glad you feel like part of the family with us. If you ever need anything else, don't hesitate to reach out!"
Algenard Simmons
May 29, 2025
"Cynthia is an amazing addition to the team! She is friendly, knowledgeable and is very helpful. Ask for her, she will take care of you."
"Thank you, Algenard, for your wonderful feedback! I'm glad to hear that Cynthia has made such a positive impact. Her friendliness and expertise are truly valued, and it's great to know she has been so helpful."
Rebecca Tatum
May 16, 2025
"This agency is really great and has never let me down! Brandon and Zach are both amazing and do a fantastic job getting answers quickly and solving issues."
"Thank you, Rebecca! I'm glad to hear that Brandon and Zach have been able to provide you with quick answers and effective solutions. We're grateful to have them on our team. If you ever need anything else, feel free to reach out to our office."
Shaneea Martinez
May 15, 2025
"Helpful and patient staff. Highly recommend."
"Thank you, Shaneea, for your kind words! I'm glad to hear that our staff was helpful and patient. Your recommendation means a lot to us. If you ever need assistance or have any questions, feel free to reach out."
ALFONSO TIJERINA
May 15, 2025
"Zach is a superstar at customer service showing great competence and patience with us. He surprised and delighted us. Thanks State Farm."
"Thank you, Alfonso. I'm very glad Zach was able to take care of you. We appreciate you trusting us with your insurance needs. "
Andrea Pacheco
April 10, 2025
"I love working with Jeff Duval’s office! Lauren is such a big help and treated me like family! Great agency !!"
"Thank you, Andrea! I'm so happy to hear that you enjoy working with our office. Lauren is indeed a valuable part of our team, and we're glad she made you feel like family."
Captainhook70@gmail.com Shipp
April 9, 2025
"Mrs Jenny is the Best We thank for service and needs for me and my family ❤️"
"I'm happy to hear that you and your family are satisfied with the service provided by Jenny! Your appreciation means a lot to us. If you ever have any questions or need further assistance, please feel free to reach out. We're here to help!"
Brandon Menan
April 4, 2025
"Hands down the best staff I’ve ever dealt with! They really made sure I felt right at home! Highly recommend"
"Thank you so much, Brandon! I'm glad to hear that our team made you feel at home. Your recommendation means a lot to us. If you ever need anything or have questions, feel free to reach out. We're here to help!"
Papa Proximity
April 4, 2025
"Brandon made sure the the insurance process was easy and transparent. He was very diligent and made sure to show me all my options in great detail."
"Thank you for sharing your experience! I'm happy to hear that Brandon made the insurance process easy and transparent for you. His diligence in explaining all your options is truly appreciated. If you have any further questions or need assistance, feel free to reach out to our office."
David Shaver
April 4, 2025
"Ask for Brandon. He is an awesome, sweet and cheerful guy who will take good good care of you!!"
"Thank you, David, for sharing your experience! I'm happy to hear that Brandon made such a positive impression. We're grateful to have him as part of our team. If you have any questions or need assistance in the future, feel free to reach out!"
Maxwell Fisher
April 4, 2025
"Great office. Always takes care of everything I need and I even got a rate decrease on my auto insurance. Zach is the guy you need to work with."
"Thank you, Maxwell, for your wonderful feedback! I'm glad to know our office has been able to meet your insurance needs. Zach is indeed a valuable part of our team, and it's great to hear he made a positive impact. If you have any more questions or need assistance in the future, feel free to reach out!"
King _Z
April 3, 2025
"Very professional and kind people in the office! They help me every time I have any questions or concerns and make understanding my bill very easy!!"
"Thank you for your kind words! I'm happy to know that our team has been able to assist you with your questions and concerns. Making your experience smooth and understandable is our priority. If you need anything else, feel free to reach out anytime!"
Desiree Davide
March 12, 2025
"Awful office and staff. Called three times asked to speak with Jeff. Got a condescending male child on the phone. Same guy all three times. Called back, finally a person with reason emailed Jeff and said I had issues. Jeff actually emailed me once with my availability and never followed through other wise. Horrible customer service, steer clear!!!! Also, they took Novembers bill due to tropical storms and divided it over the next three bills without even telling their clients. Also asked to look into rates again was told “we are competitive just like anyone else” not even willing to look. Thanks State Farm, but making my business elsewhere. Called the Better Business Bureau as well!"
"Desiree, We appreciate all feedback, please feel free to give our office a call if you have any other questions or would like to discuss this in further detail to clarify any concerns or misunderstandings."
topdogg
February 10, 2025
"Great guys, helped me get my insurance quoted and applied in less than an hour, Zach and Brandon are especially helpful!"
"I'm glad to know that Zach and Brandon were able to assist you efficiently! It's wonderful that we could help you get your insurance quoted and applied so quickly. If you have any more questions, feel free to reach out. Thank you for your feedback!"
Bryan Kluever
September 23, 2024
"Mr. Duval sent me a letter stating I could save with he and State Farm by bundling my home and auto insurance with him. I called his office only to find out my home was thirty years too old to qualify. The practice of sending out these letters to folks whose homes clearly do not qualify for the offer inside is sloppy at best, immoral at worst."
"Dear Bryan. I am sorry that your home did not qualify for State Farm. The offer was not sent by me or my office. Our Corporate office sends those informational letters and they are not a guarantee of coverage. The are sent as an offer to inquire about our products. I apologize for your inconvenience. Sincerely, Jeff Duval"
Alex Pacheco
August 26, 2024
"Could not be happier with my State Farm agent Jeff Duvall. I've had all my policies with him for many years and help me through alot of difficult situations."
"Alex, thank you for your kind words and for being a loyal customer for many years. I'm happy to have been able to assist you through difficult situations. If you ever need anything in the future, our office is here to help. - Jeff Duval - State Farm Insurance Agent, Ocala, FL"
Jada Webster
August 20, 2024
"very poor customer service"
"Jada, thank you for your feedback. I'm sorry to hear about your experience with our customer service. We strive to provide excellent service and clearly, we fell short in your case. Please reach out to our office so we can address your concerns and improve our service. - Jeff Duval - State Farm Insurance Agent, Ocala, FL"
Andrew Cole
May 8, 2024
"Great staff. Was patient and answered all of my questions."
"Andrew, we're pleased to hear that our staff was patient and answered all your questions! Providing exceptional service is our priority, and we're grateful for your positive feedback. Feel free to reach out for any future insurance needs or questions. - Jeff Duval - State Farm Insurance Agent, Ocala, FL"
Julio Cesar Ytriago Delgado
March 20, 2024
"Lo que hace disferente a los seguros es su gente. Y efectivamente Lauren Reyes es la mejor. Si tu estas es buscando confianza y seguridad ella es la mejor. Excelente servicio encantadora atención. Siempre está a la disposición. No lo dudes más. Lauren es la persona ideal para ayudarte a tener un buen seguro. LAUREN IS THE BEST."
"¡Julio, qué maravilloso escuchar eso sobre Lauren Reyes! Es cierto que el factor humano marca la diferencia en el mundo de los seguros. Su compromiso con brindar un excelente servicio y atención encantadora es realmente admirable. Siempre es reconfortante saber que puedes contar con alguien como Lauren para obtener la confianza y seguridad que necesitas en tus seguros. Sin duda, es una persona que vale la pena tener en tu equipo para asegurarte de tener la mejor cobertura posible. ¡Gracias por compartir tu experiencia positiva!"